Privacy Policy
Your privacy is important to us. This privacy statement explains our collection, use, and disclosure of personal data. References to our “services” in this statement include our websites, apps, and other products and services.
Please also refer to our Terms of Service, available here: https://questionai.ai/terms-of-service, which are incorporated as if fully recited herein. Terms defined in the Terms of Service that are not defined herein shall have the same definition as in the Terms of Service.
PERSONAL DATA WE COLLECT
The personal data we collect depends on how you interact with us, the services you use, and the choices you make.
We collect information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.
Parents’ consent is required for the collection, use, or disclosure of children’s personal information. We will not collect, use, or disclose your child’s personal information if you or your child’s school tells us you do not consent to the collection, use, or disclosure of your child’s personal information. For more information, refer to the “Children’s Privacy” section below.
Information you provide directly. We collect personal data you provide to us. For example:
Name and contact information. When you sign up for our services, we collect your name, username, email address. If you sign up for a subscription, our service provider Stripe may also collect your postal address and phone number in order to process your payment.
Payment information. We collect and process financial information (e.g., payment card numbers, bank account information, security access code) through a third-party service provider, Stripe, to process payments for our services. Stripe will collect credit or debit card or payment account information. This may be considered sensitive personal information.
Content and files. We collect the photos, documents, or other files you upload to our services; and if you send us email messages or other communications, we collect and retain those communications Finally, if you leave reviews or comments on our service or notes and flashcards, we collect the content of those reviews and comments.
Account access information. We collect information such as a username in combination with a password, security or access code, or other credential that allows you access to your QuestionAI.ai account.
Payment information, as described above.
Information we collect automatically. When you use our services, we collect some information automatically. For example:
Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in the “Cookies, Mobile IDs, and Similar Technologies” section below, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.
Geolocation data. Depending on your device and app settings, we collect geolocation data (city, state, and country) when you use our apps or online services.
Usage data. We automatically log your activity on our websites, apps and connected products, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website.
Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your general geographic location (such as city, state, and country) based on your IP address.
Information we obtain from third-party sources. We also obtain the types of information described above from third parties. These third-party sources include, for example:
Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services, accounts you connect to our services such as Google, or when you use our extension to obtain information, such as the page you visited, the content of the page, and other types of usage data, from other sites and services, such as Canvas, Puja, or Zoom. We may receive any personal information that you permit these organizations to share with QuestionAI.ai.
Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device’s location based on its IP address.
Your school and educators. If you use our service through your school, your educators or school administrators may disclose information about your academic performance and activities to us as part of their use of our websites, apps, and services. They may also provide us with any of the information we would otherwise collect from you.
When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
COOKIES
We use cookies and similar technologies to operate our websites and online services and to help collect data, including usage data, identifiers, and device information.
Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.
SECURITY OF PERSONAL DATA
We take reasonable and appropriate steps to help protect personal data from unauthorized access, use, disclosure, alteration, and destruction.
To help us protect personal data, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.
CHANGES TO THIS PRIVACY STATEMENT
We will update this privacy statement when necessary to reflect changes in our services, how we use personal data, or the applicable law. When we post changes to the statement, we will revise the "Last Updated" date at the top of the statement. If we make material changes to the statement, we will provide notice or obtain consent regarding such changes as may be required by law.
CONTACT US
If you have a privacy concern, complaint, or a question for QuestionAI.ai, please contact us at [email protected].